Warranty and Returns

Warranty and Returns

At Infernopits.com, we are committed to providing you with the highest quality products and the best possible customer experience. We carefully select the brands we carry to ensure exceptional craftsmanship and durability for your outdoor living space.

The Outdoor Plus

 The Outdoor Plus brand products, many are made-to-order and/or feature custom elements. This commitment to craftsmanship ensures you receive a premium item built to last. Please note that The Outdoor Plus strictly enforces a "No returns on made-to-order goods. No returns on custom features, NO EXCEPTIONS" policy. For non-custom, new products returned due to customer error, The Outdoor Plus may authorize a return subject to the customer covering return shipping and a 25% restocking charge. If a product is delivered incorrectly, it is the recipient's responsibility to notify us within 48 hours of receipt.

Arteflame

 We are proud to offer Arteflame products, which follow the dedicated Arteflame warranty and return policies. All Arteflame grills and related products come with a 3-year limited warranty for peace of mind. For returns, Arteflame offers a 15-day return window from the date of purchase. To qualify for a full refund, items must be new, unused, unassembled, and in their original packaging. Please be aware that Arteflame may apply a 20% refinishing fee for certain returned items that are not in perfect condition. All returns or exchanges require a Return Merchandise Authorization (RMA) number.

We encourage all customers to review the full, detailed warranty and return policy for each brand, including Arteflame and The Outdoor Plus, before purchase to ensure complete understanding. Our goal is your complete satisfaction, and we strive to ensure a smooth, transparent process for any support you may need. Please click the link below to see the full warranty and return policies for the brands of your choice.

-The Outdoor Plus-

https://theoutdoorplus.com/wp-content/uploads/2025/03/2025-Product-Warranty.pdf

-Arteflame-

https://arteflame.com/policies/refund-policy